Customer support

Contact Us


2620 West Broadway
Vancouver, BC V6K 2G3


Text or Call (604) 267-7463

1 Shipping & Returns
1.1 Do you offer free return shipping?

Not at this time. You may drop off return product to our location on West Broadway free of charge.

1.2 How do you handle product exchanges?

Products may be exchanged in store or by postal mail within 14 days from date of purchase. Return shipping charges are incurred by the buyer. However, we will cover shipping on exchange product.


Need more help in your decision making process, please contact us via phone or check our Shoe Fitting Help Page or book a complimentary virtual foot consultation with one of our pedorthists. 

1.3 What's the return shipping address?

Please ship your returns to:

Foot Solutions
2620 West Broadway
Vancouver, BC V6K 2G3

1.4 Who can I contact regarding my shipment or return questions?

To contact a Foot Solutions staff member please call (604) 267-7463 from Tuesday to Friday 10am-6pm and Saturdays from 11am to 5pm to have your questions answered.

2 Shoe Fitting Help

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